Available Monday to Friday, 9:00 AM – 5:00 PM
Find us on WhatsApp: (857) 237-0436
Monday to Friday, from 9:00 AM to 5:00 PM [email protected]
Available Monday to Friday, 9:00 AM – 5:00 PM
Text Message: (857) 237-0436
What We Offer
We specialize in customized frames and exclusive designs tailored to suit every individual’s unique taste. Whether you’re looking for a standout piece for your living room or a harmonious addition to a special space, our creations are designed with you in mind.
Why Choose Elite Frames?
Our Mission
Our goal is to help you transform your spaces into more beautiful, welcoming, and personalized environments. Whether for your home, office, or as a thoughtful gift, our frames are crafted to bring a touch of inspiration to your walls.
We strive to ensure that your orders arrive safely and on time. Here’s everything you need to know about our shipping process:
Where We Ship:
We currently ship exclusively within the United States.
Production Time:
Each frame is made-to-order to ensure the highest quality. Production takes 2-3 business days after your order is placed.
Delivery Time:
Once your frame is ready, it will be shipped via FedEx and should arrive within 7-14 business days, depending on your location.
Tracking Your Order:
Once your order is shipped, you will receive a tracking link via email so you can monitor its progress.
In Case of Delays:
If your order is delayed, please don’t hesitate to contact us through our messaging system, and we’ll assist you promptly.
Here’s how our order approval process works:
Instant Approval for Card Payments:
When you pay using a credit or debit card, your order is typically approved instantly upon successful payment. This ensures that we can start preparing your order right away.
In Case of Incorrect Information:
If there are any errors in the information provided during the purchase process, both you and our team will be notified. In such cases, we will contact you to confirm the correct details so you can complete your purchase smoothly.
Our goal is to ensure that your order is processed quickly and efficiently. If you have any questions or encounter any issues, don’t hesitate to reach out to our customer support team for assistance. We’re here to help!
No, your card details are not stored in our system. For your security and privacy, all payment information is processed directly through our secure payment gateway, which complies with industry-standard encryption and data protection protocols.
This ensures that your personal and financial information remains safe during every transaction. If you have any questions about payment security, feel free to contact us!
If you notice that you entered an incorrect or incomplete address when finalizing your purchase, please contact us immediately to avoid any delivery issues.
Your address cannot be changed after 24 hours from the time your order was placed, as it may already have been handed over to the delivery company.
Note: We do not change the customer’s address unless specifically requested.
If you have any questions or need assistance, our support team is here to help!
Tracking your order is simple! Here’s what you need to know:
Order Confirmation:
After your payment is confirmed, you will receive an email with your order details. At this stage, the tracking number will not be available yet, as your frame is still being custom-made.
Production and Shipping:
Once your frame is ready (within 2-3 business days) and handed over to the shipping company (USPS, UPS, or FedEx), we will receive the tracking number.
Tracking Notification:
As soon as the tracking number is available, you will be notified via email. You can also find the tracking information in your account dashboard under the “Orders” section.
Where to Find Your Tracking Info:
Log in to your account anytime to check your order and tracking details:
Track My Order
Total Delivery Time:
The total time for your order to reach you is 7 to 14 business days, which includes both production and shipping.
If you have any questions or concerns about your order, please don’t hesitate to contact our support team. We’re here to assist you!
Fast and Reliable Shipping Across All of Massachusetts!
Delivering smiles and satisfaction with every order.
Customer Support Mon-Fri: 9 AM to 5 PM
Shop with Confidence!
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